Q. 1. Are you a direct manufacturer or trading company?
A: We are a manufacturer, we also have our own international sales department.
Q. 2. How long can we get the feedbacks after we sent the inquiry?
A: We will reply you within 12 hours in working day.
Q. 3. What products can you offer?
A: Spunlace nonwoven fabric, woodpulp nonwoven fabric, household wipes, foodservice wipes, industrial wipes, medical wipes, wet wipes, etc.
Q. 4. Do you provide sample, is it free?
A: Yes, we will provide the free sample with freight collect.
Q. 5. What applications do your products relate to?
A: Our products cover a wide range of household cleaning, kitchen cleaning, janitorial wiping application in hotels, restaurants and catering service.
Q. 6. Can you do customized products?
A: Yes, we are mainly doing customized products according to the customers' LOGO or package.
Q. 7. How about the capacity of your company?
A: We invested several continuous spunlace production lines with an annual output of 8000 tons of spunlace nonwoven fabric. We own 5 processing workshops, more than 20 folding machines, 10 perforated roll machines, 1 wet wipes production line and 6 mask production lines.
Q. 8. How to guarantee the quality of your goods?
A: We are in strict accordance with the Nonwoven Fabric Industry Standards and the customer's requirements and equipped with special inspection equipment, each production line is equipped with a special inspector.
Q. 9. What's the payment term?
A: T/T, 30% deposit before bulk production, and the 70% balance against B/L copy.
Q. 10. How long is your delivery time?
A: The general delivery time is 30-45 days after receiving your order confirmation.
Q. 11. Can we use our own logo?
A: Yes, we can print your private logo according to your request.
Q. 12. Can you do our own packaging?
A: Yes, you just provide the package design and we will produce what you want. We also have a professional designer who can help you do the packaging design.
Q. 13. How many different types of products your company manufactures?
A: Now we have more than 1,000 products. We can provide one - stop cleaning solutions and professional customization services, catering to most customers' needs across diverse applications.
Q. 14. What's your MOQ?
A: If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to the customer's exact situation.
Q. 15. Which certificate do you have?
A: BRC, BSCI, ISO 9001:2015.
Q. 16. Do you have the test and audit service?
A: Yes, we can assist to get the designated test reports for different products and the designated factory audit report, like BSCI audit report.
Q. 17. What's is your shipping service?
A: We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation, and delivery bulk at the shipping port.
Q. 18. What's your tem of the delivery?
A: Our ordinary delivery term is FOB Ningbo. We also accept EXW, CFR, CIF, DDP, DDU, etc. We'll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.